Refund policy
At Superbox.shop, we strive to provide high-quality products and excellent service. Please review our return and warranty policies to ensure a seamless experience.
30-Day Money-Back Guarantee
We offer a 30-day money-back guarantee on all SuperBox products purchased from our website, except for the Elite Series, which is non-refundable.
- To qualify for a refund, the product must be returned in its original condition and packaging.
- Once we receive and inspect the item, we will issue a full refund of the purchase price to your original payment method.
1-Year Warranty
All SuperBox products purchased through our site include a 1-year warranty.
- If you experience any issues, contact our support team at support@superbox.shop for assistance.
- Our team will diagnose the problem and, if necessary, provide instructions for returning the unit.
- Upon receipt of the product, we will repair, exchange, or rebuild the device at our discretion.
Important Notes:
- The warranty does not cover physical damage or water damage.
- Customers are responsible for shipping the unit to us under warranty claims.
Post-Warranty Repairs
If your warranty has expired, we offer repair services for an additional fee. Once repaired, your device will be returned, ready for continued use.
Contact support@superbox.shop for repair inquiries.
Return Process
To initiate a return, follow these steps:
-
Contact Us:
- Email support@superbox.shop.
- Provide proof of purchase (receipt) and details about the issue.
-
Submit a Request:
- After contacting us, send a picture showing the defect or issue.
- If eligible, we will send you a return authorization form to include in your return package.
-
Prepare the Product:
- Ensure the product is in unused condition, with its original packaging intact.
- Customers are responsible for all return shipping costs, including international orders.
-
Ship the Return:
- Send the item to our USA warehouse using a reliable shipping method.
-
Processing:
- Returns are typically processed within 3-5 business days of receipt.
- Refunds are issued via the original payment method within 72 hours of approval.
Additional Return Policies
- Return Shipping Costs: Customers are responsible for return shipping fees within 30 days, including international orders.
- Physical Damage: Products with physical damage, contamination, or poor condition are not eligible for a refund and may be returned to the sender.
- Application Issues: Returns are not accepted if an app is incompatible unless explicitly advertised as supported. For app inquiries, email us at support@superbox.shop before purchasing.
- Lack of Research: Returns are not accepted due to buyer error or misunderstanding of the product's features. All devices run on the Android operating system and do not provide content outside of user-installed applications. Contact us before purchasing if you have questions.
- Third-Party Vendors: Products purchased from third-party vendors cannot be returned or refunded through Superbox.shop. Returns and refunds must be arranged with the original seller. Products sent to us in error will not be honored and will require return shipping fees if the customer wants them back. Items left unclaimed for more than 7 days will be considered abandoned.
We’re here to help! For questions or further assistance, contact our team at support@superbox.shop.