Shipping policy

We strive to provide a seamless and efficient delivery process. Please review the details below to ensure your package arrives on time and without complications.

Accurate Address Information

To ensure successful delivery within the advertised time frames, please double-check your address at checkout. This includes:

Correct abbreviations (e.g., St., Ave., Rd.)
Accurate street numbers, building, or apartment numbers
Any applicable route information

We cannot be held responsible for lost, misplaced, or delayed shipments due to incorrect or incomplete address details provided during purchase.

Processing Time

Order processing is separate from shipping and typically takes:

1-2 business days for domestic and international orders.
- Excludes weekends and holidays.

After processing, your order will be shipped, and tracking information will be provided.

Shipping Rates & Timelines

United States

Orders ship via USPS from our fulfillment center.
Estimated delivery time: 1-3 business days.

Tracking

Tracking numbers are provided with every order.
Once shipped, you’ll receive an email containing your tracking information.

Note: Delivery times are estimates and may be affected by unforeseen circumstances like holidays, weather, or natural disasters. The shipping carrier is responsible for delivery delays or issues.

Delivery Claims

If your package is marked as delivered but you have not received it, or if it has not arrived as expected:

Contact Us: Notify us within 10 days to file a claim.
Resolution Process: We will assist in working with the carrier to resolve the issue. Claims may take up to 30 days to complete, depending on the carrier.

Important:

We are not responsible for packages confirmed as delivered by the carrier.
Refunds or credits will not be issued for confirmed deliveries.

Customs Charges

We guarantee no additional charges for most orders. If customs fees are incurred:

Pay the fee to ensure timely delivery.
Provide proof of payment to us.
We will reimburse the amount paid.

Changing or Canceling Orders

Once your order is submitted, processing begins immediately, making changes or cancellations difficult.

If your order was placed within the last 24 hours, contact us, and we will do our best to accommodate your request.

Need Help?

For assistance with tracking, delivery claims, or other shipping-related questions, please contact our support team at support@superbox.shop.

We’re here to help ensure your order reaches you smoothly and efficiently!